Privacy Policy
Your information matters. This policy explains what NSolvers collects when you contact us or work with us, how we use it, and the rights you have over your data.
1. Who We Are
NSolvers ("NSolvers", "we", "our", or "us") is a digital agency based in Lahore, Pakistan, providing full-stack website development, Android and iOS app development, DevOps & deployment services, and video editing to clients online worldwide. This Privacy Policy explains what information we collect through our website (www.nsolvers.com) and email, how we use it, and the choices you have.
2. Information We Collect
We collect only the information needed to respond to inquiries and deliver our services:
- Contact details — your name, email address, and phone number when you reach out through our contact forms or by email.
- Project information — details you share about your project, such as requirements, goals, timelines, and any files or materials you provide for a brief or during delivery.
- Communications — the content of emails and messages exchanged with us about an inquiry or a project.
- Website usage data — basic, aggregated information about how visitors use our website, collected through cookies and analytics tools (see Section 5).
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and prepare proposals or quotes.
- Deliver, manage, and support the services you engage us for.
- Communicate with you about your project, including updates and deliverables.
- Improve our website, services, and client experience.
- Meet legal, accounting, and regulatory obligations.
We do not sell your personal information to anyone.
4. How We Share Information
We share information only where necessary:
- Service providers — trusted providers that help us operate our website and business (such as hosting, email, and analytics providers), who may process information only on our behalf.
- Legal requirements — where we are required to disclose information by law or a valid legal process.
We never sell or rent your personal information to third parties for their marketing.
5. Cookies & Analytics
Our website may use cookies and similar technologies, together with analytics tools, to understand how visitors use the site and to improve performance and content. These tools collect usage information in aggregate form and do not identify you personally. You can control or disable cookies through your browser settings; some parts of the website may not function fully if essential cookies are disabled.
6. Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy — for example, for the duration of an inquiry or project, and afterwards where we must keep records for legal or accounting reasons. When information is no longer needed, we delete it or anonymize it.
7. Your Rights
You may ask us at any time to access, correct, or delete the personal information we hold about you, or to stop using it for a particular purpose. To make a request, email us at hello@nsolvers.com and we will respond within a reasonable time.
8. Data Security
We apply reasonable technical and organizational measures to protect the information we hold against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, but we work to keep your information safe and limit access to those who need it.
9. Third-Party Links
Our website links to third-party websites and profiles (for example, our social media pages). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page, with the "Last updated" date revised accordingly.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at:
- NSolvers, Lahore, Pakistan
- Email: hello@nsolvers.com
- Phone: +92 302 7731120